The Communication Hub centralizes all messages, documents, and updates linked to a job. Instead of searching through emails or external chats, you can track every shipment-related communication in one place. This improves visibility, reduces errors, and ensures every team member has access to the latest information.

📌 The Communication Hub is available inside each job record (Ocean, Air, Generic, Master, or Transshipment).

Features of the Communication Hub

Centralised Messages

• View all conversations linked to a job (system-generated updates, manual notes, and shared documents).

• Messages are organized in a chronological timeline for quick reference.

Compose an Email Directly in Job Details

Attachments & Documents

• Upload files (BLs, AWBs, invoices, customs forms, photos).

• Files are stored against the job and visible to all team members with access.

• Download or preview attachments directly from the hub.

Attach Document in the Email directly in Job Details

System-Generated Updates

• Automatic logs of key actions (e.g., Job Status changes, Invoice creation, BL issued).

• Ensures a clear audit trail of what happened and when.

Changelog in the Job Details

Manual Notes

• Add notes for internal communication.

• Tag team members or departments for follow-ups.

• Notes stay permanently linked to the job (unlike external emails that may be lost).

Add Notes in Job Details

External Sharing (Optional)

• Selected messages or documents can be shared with customers or vendors through portals.

• Reduces duplicate emails and keeps partners aligned.

Publish Document to Customer Portal

Benefits of the Communication Hub

• Single Source of Truth: All communications tied to the job record.

• Improved Collaboration: Ops, Finance, and Sales see the same updates.

• Faster Problem Resolution: Easy to trace what was agreed and when.

• Audit-Ready: Permanent record of status changes, costs, and partner communication.

When to Use the Communication Hub

• To upload or review shipment documents.

• To log internal operational notes.

• To track important status changes automatically captured by the system.

• To replace scattered email threads with a unified, job-linked conversation.