Get help with your AI Console

If your AI Console will not open or a connector is unavailable, start with the status shown on your screen. It tells you whether to try again, ask your company admin, or contact Fr8Labs.

Sign-in or seat trouble

Open Core FMS and click the sparkle chat icon at the top right of the header again. You can also open your company's AI Console bookmark and choose Try again if the sign-in page appears. If you see that you do not have an AI Console seat, ask your company admin to check Settings → Teammates. A new seat may still be setting up.

Connector access

Open Settings → Connectors and read the status on the connector card. Switched off by your company admin means your admin can review your access under Settings → Teammates. Not in your plan means the connector is not included for your company. Not available to you yet or a setup message may need Fr8Labs help; include the wording shown on the card.

Usage and top-ups

Open Settings → Usage to see your company's allowance and reset time. If you are near the limit or it has been used, choose Email Fr8Labs support there to request a top-up.

Contact Fr8Labs

Email support@fr8labs.co with your company name, the email you use to sign in, the page and status you saw, and a screenshot if it helps. Do not send your password or a sign-in token.