# Get help with your AI Console

If your AI Console will not open or a connector is unavailable, start with the status shown on your screen. It tells you whether to try again, ask your company admin, or contact Fr8Labs.

## Sign-in or seat trouble

Open Core FMS and click the sparkle chat icon at the top right of the header again. You can also open your company's AI Console bookmark and choose **Try again** if the sign-in page appears. If you see that you do not have an AI Console seat, ask your company admin to check **Settings → Teammates**. A new seat may still be setting up.

## Connector access

Open **Settings → Connectors** and read the status on the connector card. **Switched off by your company admin** means your admin can review your access under **Settings → Teammates**. **Not in your plan** means the connector is not included for your company. **Not available to you yet** or a setup message may need Fr8Labs help; include the wording shown on the card.

## Usage and top-ups

Open **Settings → Usage** to see your company's allowance and reset time. If you are near the limit or it has been used, choose **Email Fr8Labs support** there to request a top-up.

## Contact Fr8Labs

Email [support@fr8labs.co](mailto:support@fr8labs.co) with your company name, the email you use to sign in, the page and status you saw, and a screenshot if it helps. Do not send your password or a sign-in token.