Getting Help

Using a new system can sometimes raise questions, and we want to make sure you get answers quickly. The Getting Help section is designed to guide you through the different ways to troubleshoot issues, access support, and communicate effectively with the Fr8Labs team.

Here you will learn:

• How to reach out for assistance directly within the platform, using Mattermost.

• Best practices when submitting support requests, such as including screenshots and links.

• When to use the Clear Cache & Reload option to fix common system glitches.

By following these steps, you can resolve most issues on your own or provide our support team with the right details to help you faster.