What it does

• This guide clears your browser’s cookies of Fr8Labs and reloads the system fresh.

• It is different from the normal browser refresh and our button for clear cache and reload — it forces the system to fetch the newest version of templates, updates, or configurations.

• Sometimes regular clear cache and reload doesn't work due to glitches in the browser / browser settings. At this point, a hard refresh is required. One way to tell if it's required is, if you have tried regular clear cache and reload and things don't work, but they work in incognito window.

When to use it

• After system maintenance or updates (usually done outside office hours).

• When you notice screens not updating properly, data missing, or layouts not reflecting the latest setup.

• If Customer Success or Support instructs you to use it while troubleshooting.

Where to find it

Across All Systems

Step 1 - Click the Site Information icon next to the URL in the browser address bar.

Step 2 - Select Cookies and site data.

Clear Cache & Reload - Steps 1 & 2

Step 3 - Select Manage on-device site data

Clear Cache & Reload - Step 3

Step 4 - Click on the Rubbish Bin icon(s) for the links you are clearing cache for.

Step 5 - Click on the Done Button.

Step 6 - Click on the Refresh Button.

Clear Cache & Reload - Steps 4, 5 & 6

In Fr8labs Freight Management System

• Click your Profile (top-right corner).

• The Clear Cache & Reload button appears in the dropdown, next to other options like Password and Support.

Clear Cache and Reload in FMS

In Fr8labs Account Module

• Click your Profile (top-right corner).

• Click Reload in the dropdown.

Clear Cache and Reload in Accounting Module