Mattermost is a single, integrated platform embedded into our fr8Labs system. Supporting all customer support & project management requests.

Benefits of Mattermost

• Streamlined communication within one platform.

• Easier tracking of conversations and tasks.

• Reduced information duplication and confusion.

• Improved customer support and project management.

Key Features of Mattermost

• Threaded Replies and Following Threads

• Pinned Messages

• Multiple Channels per Company

• Notifications Management Across Channels

• Search Across Channels

• Message Priority

How to Access Mattermost

Direct Access via Fr8labs Platform

Access Mattermost directly through our platform user.fr8labs.co with auto-login.

1.Login to fr8Labs platform user.fr8labs.co

2.Please select the profile icon in the top right corner, then click on the customer support button.

Any replies or messages from Fr8labs team, a red notification dot will show here for the updated customer support experience.

Once you click the question mark icon on the top right corner, it will automatically redirect you to your Mattermost Customer Support Page.

Manual Login

Access Mattermost through our URL http://mattermost.fr8labs.co

1. Navigate to URL http://mattermost.fr8labs.co/

2. Enter Login Credentials

• Enter your login (same as your Fr8Labs login, e.g. name@companyabc.com).

• Default Password: Welcome123!

• Default Password (accounts created prior to 2025): Fr8labs123!

Mobile App

Access Mattermost through Mattermost Mobile App with manual login using your fr8labs credentials. Gain easy access to your account anytime, anywhere.

Mattermost mobile apps require manual login

When logging in, you'll be asked to Enter Server URL: http://mattermost.fr8labs.co

• Enter your login (same as your Fr8Labs login, e.g. name@companyabc.com).

• Default Password: Welcome123!

• Default Password (accounts created prior to 2025): Fr8labs123!

How to Use Mattermost (Best Practices)

Channels

Your account may have access to multiple channels (e.g., [???] - General Cannel, [???] - Accounting Cannel, [???] - Operation Cannel). Each channel is like a group chat for all the members in the channel. All messages sent here will be visible by all members. In order to keep things organised, the best practice is to send one query or request in one message, instead of multiple messages.

Threads

Each message in the Channel can be replied to, which creates a thread for this query or request. When talking about the same query or request, the best practice is to reply within the thread instead of starting a new message.

Mouse over the message & click Reply

You can do so by moving your mouse over the message you want to reply to and clicking on the reply button.

Where to see replies in a thread

Or if the thread already has replies, you can also click the “replies” button highlighted in red above to see the replies to the thread. This helps to keep your queries and requests organised.

Using @customersuccessbot for Instant Answers

To save time and reduce waiting for support replies, you can ask questions directly in your company’s Mattermost support channel by mentioning @customersuccessbot.

When you tag @customersuccessbot:

• The bot will use AI to look up the relevant answer in the Fr8Labs User Documentation.

• You will receive a clear, written response.

• The reply will also include links to the relevant section of the documentation, so you can read more details if needed.

This feature is especially useful for:

• Common “how do I…” questions about the platform.

• Quick troubleshooting without raising a full support ticket.

• Training new team members who may need reminders on workflows.