The Customer Portal provides your clients with a transparent, real-time view of their shipments. Milestones and tasks that you publish from Fr8Labs appear directly in the portal, helping customers stay informed without needing to call or email your team.

Customer Portal Dashboard - Shipment Alerts

How Milestones and Tasks Appear to Customers

• Customers see Shipment Alerts and Shipment Activities directly in their portal dashboard.

• Milestones (e.g., Cargo Ready, Customs Cleared, Vessel Departed) and Tasks (e.g., Upload Bill of Lading, Send Pre-Alert) update in real time.

• Each milestone or task displays:

  • Status (e.g., completed, overdue, pending).

  • Due dates or completion dates.

  • Priority levels (e.g., High).

• Updates are automatically synced whenever your operations team updates the job in Fr8Labs.

Customer Portal - Shipment Details with Activities Panel

Benefits for Customers

• Improved Visibility Customers can track the exact progress of their shipments, with live updates instead of waiting for manual reports.

• Better Communication The portal reduces back-and-forth emails and calls, since customers can see milestone completion and pending tasks themselves.

• Increased Trust Transparency builds confidence—customers know their shipments are being managed professionally and proactively.

Customer Portal - Shipment Details with Tasks Panel

Example Use Case

• A customer logs in and sees:

  • Milestone: Customs Cleared – Completed on 03 Jan.

  • Task: Upload Commercial Invoice – Pending, due 05 Jan.

• The customer immediately understands what has been done and what is outstanding, without needing to contact your operations team.

Documentation owner: Fr8Labs Customer Success. Formatting reviewed: 21 September 2026; product behaviour not reverified in this formatting pass.