Shipments & Jobs

Q: Why is my imported shipment missing HBL numbers?

A: Current imports map system-generated fields first. Development is enhancing the importer to capture HBL numbers from files; raise a ticket if you need this urgently.

Q: Why can’t I delete or edit a submitted shipment?

A: Submitted shipments are locked to maintain an audit trail. Contact Support with the shipment number for corrections.

Q: Can multiple jobs share the same MBL number?

A: Yes. A single MBL can reference multiple HBLs. Each job should hold its own HBL while referencing the same MBL.

Q: I see duplicate shipments in my list.

A: Duplicates can occur if a shipment was already linked to an unsaved invoice. Finalize invoices before linking; if duplicates remain, contact Support.

Q: How do I show “Number of Containers” in the Shipment List?

A: Available for Ocean shipments. Ask Support to enable the column if it’s not visible.