Update a job by email
You do not have to be in Fr8Labs to update a job. Forward the document from your inbox to the job's own address, and AI updates the job for you — then emails you back to say exactly what it changed.
email-guide-tab
Getting the address
Open the job, click the Autofill chip, and go to the Email Guide tab. It shows the addresses for that job, already filled in with your company code and job number, each with a copy button.
Copy the one you need rather than typing it — the job number has to be exact.
The four addresses
Send to | What happens |
|---|---|
| Updates the master bill only (MBL or MAWB) |
| Routes each house bill in the document to its matching house bill on the job |
| Targets one house bill by its number |
| Matches the house bill by customer name |
Matching by customer name: replace any spaces in the name with an underscore. Acme Importers becomes Acme_Importers.
To send a vendor invoice in instead, use the +PINV+ address shown on the same tab.
How to send it
Attach the document to the email. PDF only, up to 50 MB.
Send it to the address you copied. The subject and body do not matter — AI reads the attachment.
Wait for the reply.
Multiple attachments for HBL creation
The HBL-creation email flow processes each attached PDF independently. If one attachment fails, other valid PDFs can still be processed. Review the response for each file before resending anything, so successful attachments are not unnecessarily submitted again.
This behaviour concerns HBL creation. The +UPDATE+ addresses above update existing records, and +PINV+ is for vendor invoices; use the address shown for the workflow you intend.
What comes back
You get an email listing exactly what happened.
Fields applied — the field, what it was before, and what it is now.
Fields skipped — and the reason. Usually the field already had a value, or AI was not confident enough.
Unresolved partners — a name AI read but could not match to your master data, shown with the address, phone and email it found. Each one has a Create & Tag button that creates the partner and tags it to the job in one click. If there are several, there is a Create All & Tag button too.
↩ Undo AI Changes — one click reverses everything that was applied.
AI update reply email
Create and tag an unresolved partner
The Create & Tag and Undo links expire after 7 days.
Undo
Clicking ↩ Undo AI Changes opens a page that shows you what it is about to do before it does it: which fields will be restored and what they will go back to.
If somebody has edited one of those fields since AI touched it, that field is left alone and listed separately — undo will not overwrite a colleague's work.
Undo confirmation page
When you do not get a reply
Three reasons an email produces no response at all:
You sent from an address your administrator has not allowed. Only approved email domains can update jobs. Ask your administrator to add yours.
There was no PDF attached. The email is rejected.
The address was wrong. Copy it from the Email Guide tab rather than typing it.
If email autofill has never been set up for your company, you will get a reply telling you to contact your administrator.
Key Points to Remember
Copy addresses from the Email Guide tab — do not type them.
PDF attachments only, up to 50 MB.
Processing limits depend on the email workflow and company configuration. HBL creation, job updates, and vendor invoices do not necessarily share one allowance. Follow any limit/retry response and ask your administrator to confirm the applicable limit.
The same safety rules apply as everywhere else: AI never overwrites a field that already has a value, and never touches job number, status or financials.
Every email update can be undone for 7 days.
Video Walkthrough
Update a job by email.mp4
Documentation owner: Fr8Labs Customer Success. Text reviewed: 21 September 2026.